Jahen Tostado

Master Technician and Consultant

Los Angeles, CA

jtostado@lilloeng.com
mobile: (831) 331-8025

Mr. Tostado is a Master Technician and Consultant with over 20 years of automotive experience in advanced vehicle diagnostics, repair, and service operations. As an expert in vehicle technology and repair, he often inspects automobiles, trucks, buses, tractors, and other types of vehicles or machinery and assesses concerns, claims or issues involving them. He also consults on best practices, standard of care, warranty issues, preventative maintenance, or other topics in the field of vehicle service and repair.

Mr. Tostado is educated and trained in automotive technology and repair operations and has completed OEM technical and National Automobile Dealers Association (NADA) fixed operations training. Before becoming a consultant, he held progressive positions including Master Technician, Team Leader, Shop Foreman, Service Advisor, and Service Manager. His combination of hands-on diagnostic experience and management oversight provides him with a comprehensive understanding of vehicle repair processes, technician decision-making, and service department operations.

Mr. Tostado has extensive experience diagnosing and repairing a wide variety of different types of vehicles, including vehicles with internal combustion engine, hybrid, and electric powertrains, as well as commercial and off-road platforms. He has bumper-to-bumper expertise, including in complex electrical and drivability diagnostics, system-level fault analysis, and OEM service and repair procedures.

Academic Credentials

  • Universal Technical Institute (UTI) – General Automotive Technology Diploma, 2005

  • BMW Group – Service Technician Education Program (STEP), OEM Technical Training, 2006

  • National Automobile Dealers Association (NADA) – Fixed Operations Training

Licenses and Certifications

Automotive Service Excellence (ASE) Master Automobile Technician with individual certification in areas including

  • Engine Repair

  • Suspension and Steering

  • Brakes

  • Electrical/Electronic Systems

  • Heating and Air Conditioning

  • Engine Performance

BMW Master Certified Technician

Motor Vehicle Air Conditioning (EPA 609) Certification

Experience

  • Master Technician and Consultant, Lillo Engineering Inc., Scotts Valley, CA, 2026-present

  • Service Advisor, ServiceUp, Remote 2025-2026

  • Service Manager, BMW of Ontario, Ontario, CA, 2021-2024

  • Shop Foreman, BMW of Ontario, Ontario, CA, 2019-2023

  • Team Leader, BMW of Ontario, Ontario, CA, 2018-2019

  • Master Technician, BMW of Ontario, Ontario, CA, 2013-2018

  • Master Technician, South Bay BMW, Torrance, CA, 2012-2013

  • Master Technician, Shelly BMW, Buena Park, CA, 2010-2012

  • Master Technician, Pacific BMW, Glendale, CA, 2005-2010