Jahen Tostado
Master Technician and Consultant
Los Angeles, CA
jtostado@lilloeng.com
mobile: (831) 331-8025
Mr. Tostado is a Master Technician and Consultant with over 20 years of automotive experience in advanced vehicle diagnostics, repair, and service operations. As an expert in vehicle technology and repair, he often inspects automobiles, trucks, buses, tractors, and other types of vehicles or machinery and assesses concerns, claims or issues involving them. He also consults on best practices, standard of care, warranty issues, preventative maintenance, or other topics in the field of vehicle service and repair.
Mr. Tostado is educated and trained in automotive technology and repair operations and has completed OEM technical and National Automobile Dealers Association (NADA) fixed operations training. Before becoming a consultant, he held progressive positions including Master Technician, Team Leader, Shop Foreman, Service Advisor, and Service Manager. His combination of hands-on diagnostic experience and management oversight provides him with a comprehensive understanding of vehicle repair processes, technician decision-making, and service department operations.
Mr. Tostado has extensive experience diagnosing and repairing a wide variety of different types of vehicles, including vehicles with internal combustion engine, hybrid, and electric powertrains, as well as commercial and off-road platforms. He has bumper-to-bumper expertise, including in complex electrical and drivability diagnostics, system-level fault analysis, and OEM service and repair procedures.
Academic Credentials
Universal Technical Institute (UTI) – General Automotive Technology Diploma, 2005
BMW Group – Service Technician Education Program (STEP), OEM Technical Training, 2006
National Automobile Dealers Association (NADA) – Fixed Operations Training
Licenses and Certifications
Automotive Service Excellence (ASE) Master Automobile Technician with individual certification in areas including
Engine Repair
Suspension and Steering
Brakes
Electrical/Electronic Systems
Heating and Air Conditioning
Engine Performance
BMW Master Certified Technician
Motor Vehicle Air Conditioning (EPA 609) Certification
Experience
Master Technician and Consultant, Lillo Engineering Inc., Scotts Valley, CA, 2026-present
Service Advisor, ServiceUp, Remote 2025-2026
Service Manager, BMW of Ontario, Ontario, CA, 2021-2024
Shop Foreman, BMW of Ontario, Ontario, CA, 2019-2023
Team Leader, BMW of Ontario, Ontario, CA, 2018-2019
Master Technician, BMW of Ontario, Ontario, CA, 2013-2018
Master Technician, South Bay BMW, Torrance, CA, 2012-2013
Master Technician, Shelly BMW, Buena Park, CA, 2010-2012
Master Technician, Pacific BMW, Glendale, CA, 2005-2010